If your machine is empty or a certain selection is unavailable please enquire at your machine location if the machine is filled by staff at the premises or whether SV24-7 service and fill the machine. If the premises fill the machine they should then be able to help you. If we at SV24-7 are responsible for filling the machine please contact us and let us know which product is missing or if the entire machine needs refilled. All our machines are refilled on a regular basis therefore an operator may already be scheduled to visit your machine soon. If you feel your machine is not being serviced enough in order to meet demand please make us aware so we can rectify this issue ASAP.