Friday, 20 May 2022
Celebrating 10 years of Vending Excellence
SV24-7 celebrates its 10th year of providing vending solutions on Friday 27 May 2022. The business has changed dramatically since 2012 and is going from strength to strength embracing new technologies and products to enable clients to provide hot drinks and snacks and even fresh food for their employees.
Fiona and Ian Chambers were both working in vending when they met. They realised they could combine their years of experience and their skills in sales, finance and technology to set up an independent company that puts customer service at the heart of everything they do. They have absolute trust in one another and operate as a solid team. This enables them to form and sustain great relationships with their clients. Delivering reliable, efficient service with the latest technology has helped them outrun competitors and win multiple awards in both the Vending Sector and Business in general.
SV24-7 has always embraced innovation. Post-pandemic business people are asking themselves what can we do to get back and engage staff? The micro-market is the answer. Workplaces have changed and hybrid working hours mean contract caterers and canteens are no longer viable. A self-service kiosk with fresh food such as sandwiches and salads in refrigerated machines as well as hot drinks, soft drinks and traditional snacks is an appealing way forward. Clients can choose to have these stocked with a wide range of products including healthy snacks be they low calorie, vegan or gluten free.
Quality coffee is actually a crucial element in attracting the workforce back into the office.
SV24-7 supplies countertop machines that take beans to the cup. Providing premium drinks for your employees demonstrates you care. It boosts morale and keeps them on-site during breaks.
SV24-7 adapted during Covid by installing contactless payment technology in all their machines. Their newer machines already had this option but the company took the initiative to retro-fit all their machines as they realised people would no longer wish to carry or handle change and site owners would want to be seen to be addressing safety concerns. This afforded them recognition by Kate Forbes, Cabinet Secretary for Finance for taking advantage of the Digital Development Loan to build resilience and growth.
SV24-7 staff are known to be friendly and approachable on-site. The company now has 15 employees with 300 vending machines at over one hundred sites. Looking after their staff is a huge part of their success. Training them and helping them develop from Merchandisers to Apprentice Engineers to Field Service Managers means they keep valuable staff, one of whom has won a UK national award. SV24-7 was the first vending company in Scotland to pay the Real Living Wage. Providing a good environment to work means employees stay for years. It’s all part of the consistent best practice the company embraces.
SV24-7 has a diverse portfolio of clients including factories, health locations, government buildings and offices. They supply a variety of machines tailored to sites across the central belt including Edinburgh, Glasgow, Stirling and Dundee. One site has 1200 staff! You will find their machines in hotels and leisure sites, bus depots and education locations.
SV24-7 invested in Vendmanager software right back in the beginning. This enables them to track every item in their machines right down to the last Mars bar. The data reveals customer preferences as well as stock levels. They can respond immediately, restocking and keeping their machines running smoothly. How often a machine needs to be stocked is recorded and fed into planning. Field staff and engineers are tracked in real-time so they can be called to a site efficiently and quickly.
Rapid response is key to their customer service experience and SV24-7 runs a fleet of new vehicles to ensure there are no delays. It makes the company more environmentally friendly as well as nurturing a sense of pride in the workforce. It’s in keeping with the company’s very high professional standards.
Today SV24-7 is a strong brand dedicated to its existing customers. Fresh ideas, consistent prompt service and genuinely professional. “We’re really passionate about what we do” says Fiona ”We don't want to be the biggest, we want to be the best.”
If you are considering a vending machine to delight your workforce, have it supplied by an experienced, attentive company that really cares.
Call 01259 215577 or email info@SV24-7.co.uk