Frequently asked questions

Click below to see the answers to some of our most frequently asked questions, we hope you will find the answer you are looking for :)

• How do I choose a machine which will suit my needs?
• Who will install the machine?
• Basic machine maintenance – can I do this myself?
• What does fully serviced mean ?
• Should I switch the machine off at night/ when our premises are closed ?
• Can I use a cashless system ?
• Can I set the machine to give out products for free and then pay for our usage ?
• What products are available to vend ?
• Can I have a machine without having to purchase it outright ?
• Can I open a trade account ?
• What geographical area do you supply/service?
• Does my site need to be inspected before I am approved for a machine ?
• Do you offer maintenance for the machines ?
• How regularly will my machine be filled ?
• Can I request certain products for my machine or make suggestions ?
• What do I do if my machine breaks down/ is not working properly/ takes my money without dispensing the product/ product dispensed is faulty ?
• What do I do if my machine is empty/ needs refilled ?
• What type of vending machines do you offer ?
• What happens if my machine breaks down/ there is an issue with my machine out with normal office hours (i.e.. 9-5 Monday to Friday) ?
• What happens if I need to move my machine/no longer require my machine ?

I CANT SEE THE QUESTION I NEED TO ASK HERE :(

If you cant see the question that you need to ask in the above list then please do not hesitate to contact us. Our offices are open 8.30am-5pm Monday-Friday